chore(ci): scope triage label to external authors (#1550)

.github/workflows/issue-label.yml

@@ -11,8 +11,20 @@ jobs:
     permissions:
       issues: write
     steps:
-      - run: gh issue edit "$NUMBER" --add-label triage
+      - name: Add triage label for external authors
         env:
           GH_TOKEN: ${{ github.token }}
           GH_REPO: ${{ github.repository }}
           NUMBER: ${{ github.event.issue.number }}
+          AUTHOR: ${{ github.event.issue.user.login }}
+        run: |
+          internal=(decepulis mihar-22 luwes sampotts cjpillsbury heff esbie r-delfino95 ronald-urbina ronalduqualabs jerricho93 spuppo-mux)
+          author_lc="${AUTHOR,,}"
+          for handle in "${internal[@]}"; do
+            if [[ "$author_lc" == "$handle" ]]; then
+              echo "Author $AUTHOR is internal; skipping triage label."
+              exit 0
+            fi
+          done
+          echo "Author $AUTHOR is external; adding triage label."
+          gh issue edit "$NUMBER" --add-label triage

.github/workflows/issue-triage.yml

@@ -60,17 +60,18 @@ jobs:
             - Review labels used on related/cross-referenced issues before deciding.
             - Add missing useful labels and remove clearly incorrect labels.
             - Do not create new labels; only use existing labels.
-            - Never apply these labels — they are managed manually:
+            - Never apply these labels — they are managed manually or by other automation:
               - `epic` (epic linkage is curated by maintainers)
               - Priority labels (`P0`, `P1`, `P2`)
+              - `triage` (applied by automation only for external authors)
               Surface these as recommendations in step 8 instead.
             3. Detect probable duplicates:
             - Search for existing issues with the same bug/request symptoms, stack traces, repro steps, or scope.
             - If a likely duplicate is found, leave one concise comment linking the likely canonical issue and why it appears duplicated.
-            - If confidence is not high, do not mark as duplicate; instead add `triage` label for human review.
+            - If confidence is not high, do not mark as duplicate; instead leave a concise comment flagging the uncertainty for human review.
             - Do not auto-close duplicates unless there is very high confidence and no meaningful unique information.
             4. Escalate uncertainty:
-            - Add `triage` label when classification is ambiguous, conflicting, or needs human judgment.
+            - When classification is ambiguous, conflicting, or needs human judgment, leave a concise comment flagging the uncertainty rather than applying labels.
             5. Suggest docs/resources when helpful:
             - Use https://videojs.org/llms.txt as the primary source to discover relevant docs links.
             - If likely already documented, suggest 1-3 relevant docs links with a short reason.
@@ -81,7 +82,7 @@ jobs:
             - If the issue suggests the user is struggling to achieve something with the library, provide practical guidance.
             - Suggest the most relevant documented approach with 1-3 links (from https://videojs.org/llms.txt discovery).
             - Include concise next steps or a minimal example/snippet when it materially helps.
-            - If docs appear incomplete or unclear, call that out and add `triage` for human follow-up.
+            - If docs appear incomplete or unclear, call that out in a comment for human follow-up.
             8. Planning recommendations (comment-only):
             - Review roadmap context at https://github.com/orgs/videojs/projects/7 and current repository milestones.
             - Identify likely related epics/issues and related open PRs.